Job Type Full Time
Location Remote, United States

WebFirst is looking for a strong Business Analyst with web / mobile experience to work with our federal and private sector clients with the goal of effectively defining requirements for validation by stakeholders and execution by the production team. You will be working with our Service Desk, development, design, and CX teams to help elicit and manage expectations and requirements for enterprise web-based content management systems and mobile app builds. You will also be generating user stories and success criteria based on strategic plans for large–scale new web and mobile app builds, O&M and site content migration projects.  Our ideal candidate will have experience with developing user stories and requirements for web / mobile apps, content management migrations, web accessibility best practices, and creating test plans and performing both manual and automated testing on systems throughout the lifecycle of the project. 

Location: 100% remote or Rockville, MD 

Core Qualifications: 

  • Strong proficiency in full Business Analysis skills (Analysis, Communication, Documentation, Testing, Process modeling) 

  • Familiarity with QA process including developing test plans, utilizing testing tools, functional & regression testing and facilitating UAT 

  • Strong Communications skills 

  • Develop project documentation (requirements, user stories, use cases) for web / CMS projects 

  • Ability to excel in a fast-paced, dynamic environment 

  • Ability to manage time between multiple projects simultaneously 

  • Excellent problem-solving skills and a detail-oriented eye for quality 

  • Experience with Agile Processes/Methodologies 

  • Develop user guidance documentation and conduct training as required 

Additional Qualifications / Plusses 

  • Experience working across all phases of web content management development – user stories/requirements, UX/UI & web design, and application development, QA/testing, and Deployment  

  • Experience working with teams that deliver O&M, web Migrations and/or full lifecycle site builds in content management systems (Drupal 7, 8, 9 experience preferred, however experience working with other platforms is beneficial - WordPress, Magento, Kentico, etc.) 

  • Front End Analyst experience (Reviewing & analyzing wireframes, sitemaps, taxonomy, content audits) 

  • Working knowledge of web accessibility best practices and methodologies (Section 508, WCAG, W3C) 

  • Experience in Content Strategy (e.g., ROT Analyses, Content Audits, Taxonomy development) 

  • Experience with website content migration and web content management implementation projects 

Applicants selected will be subject to a security investigation and MUST be able to meet eligibility requirements for access to classified information; Public Trust clearance will be required.


At WebFirst, we value our staff's input and strive to create a learning environment for our team! Moreover, we are committed to creating a solid work-life balance with daily flex time and monthly paid leave time for community service activities. We like to have fun as well - with

  • Regular happy hours
  • An annual picnic
  • Holiday party
  • Outdoor Activities

We offer a comprehensive benefits package (including health, dental, vision, life, LTD and STD), company-matched IRA program, HSA, an annual profit sharing program, and 3 weeks of annual leave.

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