WebFirst is seeking a User Researcher to work with our federal government partners in areas like health, the environment, and agriculture.
A government-wide effort is underway to redesign their digital channels to deliver a simple and seamless customer experience on par with leading consumer experiences. We are helping federal agencies improve the design of their digital experiences and services so that they focus more on the public’s needs and priorities.
As a User Researcher, you’ll be both working on high-level strategy as well as rolling up your sleeves and conducting user research activities. To start out, this role will mostly be working with one cabinet-level client.
You’ll collaborate with our client to establish and integrate a user research strategy into the development cycle for their digital properties. You’ll conduct evaluative user research to produce insights and recommendations for optimizing the current customer experience, and you’ll also educate the client’s teams about customer behavior and mindsets. Through generative research, your insights will support those teams in introducing new and innovate features that will drive the modernization of the department’s websites.
Integrating user research methods and activities into the department will require a cultural shift. You’ll need to value incremental successes and think creatively to address organizational and technical limitations. Your ability to communicate research findings and how they inform the design of excellent customer experiences will build credibility, trust, and support in this effort.
You’ll be a key member of a team consisting of the Customer Experience Lead, Content Strategist and User Experience Designers, who will also be working on integrating customer experience thinking into the department’s culture.
- Develop a foundational user research strategy and high-level activity roadmap that aligns with the organization’s strategic goals
- Work with cross-functional teams to prioritize research opportunities
- Execute qualitative research, such as moderated usability testing, expert reviews, and interviews; and quantitative research, such as surveys, card sorts, and tree tests
- Report findings from generative and evaluative research and provide actionable recommendations to support the teams in improving their current website(s) and introducing new features
- Analyze and report findings and recommendations from the website’s current customer surveys
- Conduct workshops to educate client teams about UX research
- Assist with content maintenance and other work as needed
- 5 years of experience in conducting qualitative and quantitative research (e.g., usability studies, interviews, and surveys), and knowing when (ideation, discovery, and product development) and how to apply research results during the design process
- 3 years of experience managing projects and working in a large organization
- Proficiency in communicating user research findings to cross-functional partners to drive impact.
- Ability to navigate cross-functional teams to plan and execute research in a collaborative nature and to report to all levels in the organization
- Knowledge of best practices in user interface design and the ability to make research-based design recommendations
- Expertise with presentation, prototyping, and design collaboration tools
- Experience working in an Agile UX design environment
- Able to gain a public trust clearance
- Prior experience working with the federal government is a plus
At WebFirst, we value our staff's input and strive to create a learning environment for our team! Moreover, we are committed to creating a solid work-life balance with daily flex time and monthly paid leave time for community service activities. We like to have fun as well - with
- Regular happy hours
- An annual picnic
- Holiday party
- Outdoor Activities
We offer a comprehensive benefits package (including health, dental, vision, life, LTD and STD), company-matched IRA program, HSA, an annual profit sharing program, and 3 weeks of annual leave.